Customer service charter
We will provide comprehensive management service on all the works related to oil energy based on the best technology, expertise, and transparent work process with total responsibility and obligations in executing the national works.
- We will be an organization to be trusted by citizens through transparent and fair work process.
- We will make an effort to develop new technology to acquire the best oil quality and transaction order for citizens' right and benefit and customer protection.
- We will think and behave on the side of customers and be responsible for requirements or complaints from customers and pursue customer satisfaction based on friendly attitude.
- We will continue to make an effort to remove internal and external causes of corruption and establish transparent organizational culture.
We promise to determine the service performance criteria and follow them to achieve aforementioned customer satisfaction goals.